Terms and conditions


Terms and conditions

General commercial terms and conditions of internet shop www.dishejeans.eu

stipulating the terms and conditions between operator / seller and  purchaser / buyer (refer: hereinafter referred to as "Terms")


1 Operator (seller) in the online store www.dishe.sk is Dishe Jeans Ltd., Kuzmányho 12, 977 01 Brezno, Slovakia

2 Customer (buyer) in internet shop is any natural or juridical person who sends an electronic form with order of goods (product / s or service / vices).

3 When ordering as a natural person - Non-Business please include your full name, address where the goods are to be delivered, telephone number and e-mail. If you are buying as a legal entity (the company or business) , in your order, please, also include your business name, identification number, Tax ID / VAT and invoice address if different from delivery address.

4 The acceptance of the order of goods by the operator and thus the purchase contract shall be made upon confirmation of correctly and completely filled orders electronically (e-mail) and by an operator, whereby the operator reserves the right to adjust the prices of goods ordered (ie operator does not guarantee price of goods, as referred to on the website of the operator at the time of order, since this depends on changes in supply prices of the goods). After sending the order to your registered e-mail will be sent a confirmation of receipt of the order and later, additional information about the status of your order (eg order has been processed, the goods have been dispatched, the product is currently sold out, etc..). Registered customer may check the order directly in the online mode on the website of internet shop after login.

5. The place of fulfillment of the purchase agreement means the residency (residence) or place of business of the Customer mentioned in the electronic form with the order. The goods will be delivered by the operator using the services of third parties (contractual transporter, courier service) or operator shall deliver the goods by its own means or by agreement with the client the goods will be prepared by the operator for delivery. Delivery of goods is made by handing it over to the customer or handing over the goods to the transport to contract carrier. Ownership of the goods passes to the customer when the goods are delivered, under the condition, precedent upon payment of the purchase amount specified in the order in full. Until the pass-over of property rights from the operator to the customer, the customer shall have all the duties of a custodian of things and is obliged to safely keep for the products and services at their own expense, and label them so that they are in all circumstances identifiable as the goods of the operator

6. The operator shall deliver the goods to the customer as soon as possible after receipt of the electronic form of the order with in the delivery times referred on the website of internet shop of the operator. Client acknowledges, that the reported deadlines of supply (delivery time) are indicative only. The Customer agrees with the delay of the delivery period when the production of ordered goods (or other circumstances) requires so. If the operator is unable to supply all the goods ordered to the Customer in all the agreed date, he informs of this situation as soon as possible and notify his client an expected delivery of ordered goods or offers him a delivery of substitution goods. In case the customer orders goods of non-standard size or items heavier than 30 kg, the operator agrees Payment and Delivery Terms with the client individually.

7. In case the goods are delivered  by the contractual transporter, the Customer  gives the operator the right to provide to contract carrier necessary personal data for the purpose of delivery of the goods (name / business name, address, phone number).

8. When receiving the goods the customer will receive a receipt of goods, which is also proof of payment of goods in the case of payment on delivery. Evidence of goods takeover is also the order of goods in written form. A tax document with the quantification of the purchase price will get the customer with the goods.

9. If the Customer fails to pay and does not take the merchandise out of the situation of damage of the goods during delivery (undelivered mail is returned as without any fault of the operator, for example., If a carrier addressee did not find, did not notify about delivery, the Customer has not taken the consignment accidentally or deliberately has not taken, etc.. ), the Operator may claim compensation caused by breach of obligations covered by the contractual penalty. Contractual penalty is in such case, determined in the minimum amount of postage paid and a maximum of 50% of the total order price. Customer, who has not taken the order will receive an e-mail message requesting the information about what to do next with his order. To respond to this call, Client will have 7 days from the date of dispatch of the message. If the client requests a resend thus returned consignment, Operator will additionally charge to the total price of the shipment other handling fee and postage according to the valid price list. Resend of thus returned consignment is possible only via the payment of in advance. If the customer to call of the Operator fails to respond within a specified time period, the order will be canceled by the Operator.

10. Customer, as a private person (Non-Business) , according to the law is allowed to withdraw from the contract within 7 workdays of receipt of goods. In this case, the Customer contacts the operator and sends him a written statement (not electronic form of communication) of withdrawal, stating the order number, purchase date and account number or exact address for financial settlement. Purchased goods in the original condition as when taking over (including documentation, accessories, etc..) the Customer sends at its own expense, along with the original sales receipt back to the address of an Operator (not by cash on delivery). The right of withdrawal does not have the Customer, if the goods were bought and taken personally from an Operator. Operator undertakes to refund the Customer the price paid for the goods within 15 calendar days of receipt of returned goods in the same way, as the one used for the payment of the goods, unless the Customer requests otherwise. In case returned goods are damaged, used, worn or incomplete, an Operator can return to the Customer the purchase price reduced by the amount of damage or deterioration of the goods amounting to min. 1% of the total price (in accordance with the relevant provisions of § 457 of the Civil Code).

11. Customer, can not withdraw from the contract, that is the provision of a service, if the service has begun to act  with the Client's consent before the deadline to withdraw from the purchase contract, also can not withdraw from the sale of goods made in agreement with the special requirements of the customer, when goods are designed specifically for one customer, goods which considering its features can not be returned (eg for health reasons) or in case of the goods, perishable.


12. Operator reserves the right to change prices. Price is valid same as it is said in an e-mail, acknowledging receipt of the order. Included in the price is not consulting, transportation or any other costs, unless specified in the product description. The price of goods is determined by the current price list. Discount (action) prices of the goods are clearly marked with symbols (such as. "Action" or "Sale"). Availability for reduced price lasts until sold out or during the period specified for the reduced price.


13. In case the Customer is currently in or lives abroad, an Operator agrees Payment and Delivery Terms with the client individually. As for delivery of the order to the Czech Republic the Customer pays the price of goods and transport by courier service converted to CZK according to the current exchange rate of the National Bank of Slovakia (www.nbs.sk).


14 Warranty conditions are adjusted by claim regulations.

15. Operator is not responsible for the delayed delivery of goods caused by , (mail, courier) or by giving the wrong address customer. Client is obliged to thoroughly check the goods while taking over from deliverer and confirm with his signature the receipt of goods on the proof of receipt of goods. Unless the shipment is visibly damaged or destroyed, Customer.  is obliged to without taking over consignment immediately contact the Operator. Complaint for any non-delivery caused by deliverer or damage of goods also caused by deliverer , must be in such cases is claimed directly to the deliverer. Complaints of mechanical damage caused by of the goods transport, that also confirmed to a deliverer as a free from defects and non-damaged, has been taken over and confirmed by the Customer. Operator will not accept as authorized and implementation of such a claim will not be provided to Customer.


16 All electronically received orders of the goods  are considered as a proposal for agreement to sell and are not considered as binding. The customer has the right to cancel an order without giving any reason, at any time before delivery of the goods through e-mail or by phone. The operator has the right to cancel the order in the case of non-delivery due to force majeure, due to the end of its production, due to its sold out or because of the impossibility of delivery in the price that is listed in the online store, in all these cases, the operator informs the customer. Operator is obliged to provide an opportunity for the delivery of substitution goods. The Customer has the right refuse to allow delivery of substitute goods and withdraw from the order of goods, of those goods. In the case of payment of the purchase price or part thereof after the cancellation of order, the funds will be returned to the customer within 15 calendar days in the same way, as was used for payment of the goods, unless the Customer requests otherwise.


17 Customer declares that he agrees according to provision. § 7. 1 of Law No. 428/2002 Coll, on Personal Data Protection, as amended, the Operator process and keeps the processed personal data, particularly those listed above, and which / or are necessary for activities of an Operator and process them in all their systems. Customer grants the Operator this agreement for an indefinite period. Consent with the Processing of personal data  the Customer can at any time revoke by written form (e-mail, registered mail) or by telephone, whereupon the Operatorwill delete his personal information from its database. Updating of personal data  registered Customer can make directly in the online mode on the website online store after login.


18. Customer after submitting the order, or registration may receive messages about products offers , events and services of the seller. Buyer may at any time withdraw the sending via the line, that is found in an e-mail that will be delivered to him.

19 On business relationship (as well as other legal relationships which may arise therefrom) with natural persons, not acting when concluding commercial contracts under these Terms as part of its business, are applied in addition to the general provisions of the Civil Code also the specific rules, in particular Act no. 108/2000 on consumer protection in door-to-door and distance selling Act. 250/2007 on consumer protection.

20. Customer and the Operator have agreed to fully accept the electronic form of communication, especially through electronic mail and the Internet network as valid and binding for both parties. The electronic form of communication is not acceptable in case of withdrawal from the contract.

21. Customer by sending an order confirms, that  these Terms has read and fully agrees with them. Notwithstanding the other provisions of these Terms and Conditions, the Operator is not responsible for Client's  loss of profits, loss of opportunity or any other indirect or consequential losses due to negligence, breach of contract of sale or otherwise incurred. In case of that the certain provisions of there Terms will proof of to competent authorities of the Slovak Republic as to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions of the Terms & Conditions and the remainder parts of relevant provision of the Terms remain unaffected.

22. Terms apply as stated on the website of an Operator on the day of dispatch of an electronic form with the order except if it is between the two parties, explicitly otherwise agreed.


Operator reserves the right to amend these Terms. Obligation of written notice of the change of Terms is met by placing on the website of internet shop

These Terms are valid from 01.04.2014 and fully replaces the previous Terms. We reserve the right to change the Terms without prior notice.