Terms and conditions


Terms and conditions

Terms Internet business Dishe.eu



Article I.


  1. Operator of the website (e-shop) is Dishe.sk Ltd., based Kuzmányho 12, 977 01 Brezno.

  2. Seller is Dishe.sk Ltd., based Kuzmányho 12, 977 01 Brezno.

  3. Suppliers of goods and services offered in e-shop www.dishe.eu is Dishe.sk Ltd., based Kuzmányho 12, 977 01 Brezno.

  4. The buyer is every visitor e-shop, which means e-shop created order. For the purposes of the Act no. 102/2014 Coll. consumers mean a natural person who, in concluding and performing the contract does not act within the scope of his business, employment or occupation.

  5. E-Shop is a computer system located on the Internet with public access, which allows ordering goods or services.

  6. Goods or services, all products published on the site e-shop.

  7. Confirming an order, the ordering process in e-shop selection of goods or services by the buyer, including completing this order form.

  8. Buyer fully recognizes electronic communication especially through the e-shop, e-mail communication and telephone communication .


Article II.

The price

  1. All the above prices for goods are finall..

  2. The seller is bound by the price quoted on the site e-shop at the time of execution of the purchase.


Article III.

An order

  1. Order arises confirmation of the ordering process in e-shop selection of goods or services by the buyer, including completing this order form. For the correct execution of the order it is necessary to fill in the required information in the order and choose shipping options and payment for goods or services ordered.

  2. Buyer agrees by sending an order to the price of these goods and services and thus order becomes binding on the consumer.

  3. Order confirmation from the seller there is a sales contract whereby it is possible to alter, cancel or amended only by mutual agreement between buyer and seller unless the law or other legal regulation stipulates otherwise. Confirmation of the order by the seller is shipping goods.

  4. The buyer is after you create an order in e-shop auto-generated e-mail confirming receipt of the order e-commerce. This e-mail is not a confirmation of goods within the meaning of paragraph. 3 of this article.

  5. The buyer is bound placing an order for payment of the purchase price of the goods ordered.


Article IV.

Terms of payment

  1. For goods and services in e-shop can be paid in the following ways:

    1. Payment on delivery (you pay directly for goods at the courier)

    2. payment based on pro forma invoice - in advance, the goods will be shipped in receipt of funds to our account.

    3. payment based on the gift voucher.

  2. Gift voucher is a prepaid amount of money that the buyer can use when buying on the basis of sufficient free pre-paid funds. Coupon expiration date is stated on it. The nominal value of the gift voucher can be arranged with the buyer.

  3. Extra payment for each option in Art. VI these general business conditions.

  4. The seller may give the buyer the possibility of discounts:

    1. price discount for signing up for our e-shop,

    2. discount for repeat purchases.

    3. discount on the basis of a single Discount Coupon,

  5. Provided discounts can not be combined.


Article V.

Terms of Delivery

  1. The seller is obliged within 30 days from completing the order to send goods to the buyer, unless otherwise agreed, or if a product has not been given a longer delivery time.

  2. If the goods are shipped according to stock full capacity as soon as possible.

  3. If the order is more goods and services and some of them are not in stock, we inform the buyer about the possibility of partial deliveries.

  4. Along with the goods the customer is sending invoices (invoice), instructions and other documents as the goods or services from the manufacturer.

  5. The place of performance shall be the place in which the goods are delivered.

  6. PR edávajúci execute the transport to the purchaser by means of:

      1. courier company GLS Slovakia,

      2. personally chosen to operate in the order,


Article VI.

Fees for transportation, packaging and payment options

  1. Advance Purchase to the bank account on the basis of pro forma invoice or through payment gateways to charge for transportation:

    1. during transport courier company GLS charge postage

  2. When paying cash on delivery (you pay when downloading courier):

    1. during transport courier company GLS charge postage

  3. The seller may agree with the buyer and the other as a standard (the above) a procedure for the transfer of goods or services and the prices for these services.

  4. The seller may send the product that is readily available to the buyer and the remainder of the order delivered subsequently within the statutory period, provided, however, that the buyer will not be charged any additional postage, other than that which has been counted in the order.


Article VII.

Transfer of title

  1. The right of ownership passes from the seller to the buyer until the moment of payment of the full price for the subject of the purchase contract.

  2. Goods or services covered by more ownership of the seller, the seller reserves the right in case of complaint the buyer to arrange full payment of the contract of sale.


Article VIII.

Cancellation of the purchase contract

  1. Cancel the ordered goods or services the buyer is entitled to 24 hours of the purchase contract without a cancellation fee of goods which is made to order according to the specific requirements of the consumer, or one specifically for the consumer.


Article IX.

The consumer's right to return goods without giving any reason and consumer guidance

  1. The consumer shall be based on law no. 102/2014 Coll. on consumer protection when selling goods or services on the basis of the distance contract or contracts negotiated away from business premises seller and amending certain laws (hereinafter referred to as the "Act") pursuant to § 7 and the subsequent right to withdraw from the contract within 14 calendar days after receiving the goods. If the contract of sale is a supply of goods, the consumer is entitled to cancel the contract and the delivery of goods.

  2. The consumer is obliged, if the right wants to use, written withdrawal from the contract in person at the latest on the last day of the specified period, the contact address of the seller or the resignation handed over to the post office no later than the closing date to the address that is listed in Contacts. The consumer is required by the notice of withdrawal sent or delivered by hand to the subject matter hereof who resigned along with all documentation - eg. original invoice, tutorials and other documentation for the goods which had been delivered with the goods, but not later than 14 days from the date of withdrawal (§ 10 paragraph. 1 of the Act). We encourage buyers to drawn up for their own use copy of the invoice and the goods are transmitted to and registered as insured items. The withdrawal can be used in the following form: Withdrawal from the contract in which it is necessary to fill in all fields.

  3. We do not send the goods by mail order, such goods shall not be accepted. 

  4. We send your goods service packs to address, if package will be sent by registered mail or as a package in the mail may be that our package does not arrive on time.

  5. E-shop operator returns paid consideration for the goods / services, including transport costs within the meaning of the provision. § 9 ods. 3) Act no. 102/2014 Coll as well as the costs demonstrably incurred to purchase them within 14 days of the receipt of the withdrawal, but does not return the money before he delivered the goods or consumer demonstrates sending the goods, that is not the case if the seller has proposed to collect the goods on my own.

  6. The costs of returning goods shall be borne by the consumer.

  7. The right of withdrawal does not apply to goods and services, as defined in § 7 par. 6 point. a) to l) of the Act no. 102/2014. zz

  8. The consumer will bear any diminished value, which was caused by its use beyond what is necessary to determine the functionality and characteristics of the goods.


Article X.

The rights and obligations of the parties

  1. For Contracting Parties shall be considered sellers and buyers.

  2. The buyer is obliged:

    1. take over the ordered goods.

    2. pay for the goods to the seller the agreed remuneration,

    3. check the integrity of the container respectively. also the product itself with a check.

  3. The seller is obliged to:

    1. deliver the goods to the customer in the required quality, quantity and at the agreed price.

    2. along with goods and subsequently transmit documents to customers of all goods, such as an invoice for the goods, letter of complaint, operating instructions in codified form of the Slovak language.



Article XI.



  1. Personal data are processed in accordance with the Act. 122/2013 Coll. Personal Data Protection, as amended.

  2. The operator does not provide personal information to a third party purchaser, in addition to the transport company for the delivery of goods or services or to public authorities in case of control.

  3. The operator of the purchaser acquires the following personal information: name, address, delivery address, telephone number, e-mail address.

  4. We supply personal data are processed for the purpose of your order correct.

  5. The operator is required to provide personal information before it is released to unauthorized person who has worked in security arrangements.

  6. Buyer agrees to provide e-mail address, company Naspers OCS Czech Republic sro in order to anonymous evaluation of e-shop for Heureka.sk, and within 15 days of receipt of goods will be sent to the operator for automatic mail

  1. If the buyer consent to the processing of personal data when registering in e-shop for marketing purposes, you agree to receive primarily e-mail messages to the contact e-mail address, telephone contact or by sending mail to the address contact address

  2. Personal data for marketing purposes within the scope name, phone number, address and e-mail address is provided for five years.

  3. His agreement, the buyer can withdraw at any time by sending written appeals to the processing of personal data, and they immediately block or liquidity. And from our side you provide personal information, we will not use it for marketing purposes.

  1. If the buyer consent to the processing of personal data when registering at e-shop registration in loyalty program agreed with the collection of personal data collected, including order in order to provide discounts.

  2. Personal data for loyalty program in the scope name, phone number, address and e-mail address is provided for five years.

  3. His agreement, the buyer can withdraw at any time by sending written appeals to the processing of personal data, and they immediately block or liquidity. And from our side you provide personal information, we will not use the loyalty program.


Article XII.

Damages in goods to assume

  1. Seller shall be entitled to compensation (under sec. § 420 et seq. Of the Civil Code), in the event that the buyer ordered goods nestornoval respectively. not from the Treaty, while the carrier would not assume it or call the seller after the election if the personal collection of the goods has not taken the prescribed time limit for collection. These proceedings, the buyer had breached its obligation referred to in Art. X section 2 letter a), under which the buyer is obliged to accept the goods ordered. 

  2. In determining the amount of damages, the seller considerations of transport costs and associated fees when sending the goods, the cost of packing, dispatch and administration of orders as well as all other costs incurred with the implementation of the present order, and also has the right to charge and I lost profit. 

  3. The seller also has the right not to exercise the right to damages or to exercise that right only in part. 


Article XIII.

Final provisions

  1. Seller reserves the right to amend these general terms and conditions of use and conditions without prior notice to the purchaser. In the event of a change of general conditions or complaints Conditions shall be governed by the entire purchasing process through the general terms and conditions that were in effect at the time of submitting the order by the buyer and these are available on the website of the seller.

  2. An integral part of these General Terms and Conditions are complaint conditions.

  3. By sending the order, the buyer has read the general business conditions and the complaint conditions.

  4. These conditions were produced by the project certification e-shop nakupujbezpecne.sk

  5. These Terms and Conditions and claims conditions are available at the registered office of the company for inspection by the buyer as well as published on the website e-shop.

  6. Unless the consumer is not satisfied with the way the seller respond to the complaint or if it considers that the seller violated his rights, he may turn to the vendor of the application for correction. If the seller requests for corrective or negative answers you respond within 30 days from the date of departure, the consumer shall be in accordance with § 12 of Act no. 391/2015 Coll on alternative dispute resolution for consumer disputes and amending some legal right to bring an alternative solution to their dispute. The competent body on alternative dispute resolution for consumer disputes with the operator of the e-shop Slovak Trade Inspection ( www.soi.sk ) or other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic ( http: //www.mhsr. en / list-entities-alternate-solutions-consumer-Sport / 146987s ), the consumer has the right to choose to which of these subjects consumer ADR to turn. The consumer can also to apply for an alternative solution to their dispute to use platform for settlement of disputes online, available to http://ec.europa.eu/consumers/odr/ . Fees for proposal Customers will find the website of a particular alternative dispute resolution entity.

  7. Not further relationships in these general terms and conditions as its integral part (Annex) are governed by the relevant provisions primarily Act no. 40/1964, Law no. 250/2007 Coll, Act no. 102/2014 Coll, Act no. 122/2013 Coll, Act no. 22/2004 Coll and Act no. 513/1991 Coll

  8. These Terms and Conditions, including its integral part shall enter into force and effect on the 21st January 2016.